Returns & Exchanges


CANCEL OR EDIT AN ORDER

Our online checkout process and system at MISSMODI.COM is designed to save you time by quickly processing your order. The moment you submit your order, you can expect that we are immediately working to get it to you as quickly as possible. However, if you need to cancel or edit your order, please contact us within 3 hours of purchase. We are unable to change the details of the order or cancel the order after we process the order.

RETURN POLICY

Acceptable Returns

  • All returns must be submitted within 5 calendar days from the arrival date of your product as verified by the shipping vendor's tracking system.
  • All claims received after 5 calendar days from the delivery date will not be accepted and will be returned to you if the carrier allows us to do so. Note: If items are received that do not adhere to our 5 calendar day policy, the items will not be accepted and returned back to you if the carrier allows for it. MissModi.com does not take responsibility for the costdelivery, or arrival of the items back to you.
  • We do not accept returns on earrings as they are personal products. NO EXCEPTIONS. Gift boxes are also ineligible for returns.
  • Item(s) must be in unused, sellable condition and must include the original box and packaging.
  • Please note there will be a 15% restocking fee for non-defective merchandise.
  • Please do not send your purchase back to the manufacturer.

Return Shipping Options and Cost Information

  • All returns using the Pre-paid mailing option will receive the lowest return shipping cost as determined by our third party return shipping software application. This return shipping cost will be deducted from your refund amount.
  • All returns shipped by the customer must be trackable and traceable (tracking number). Note: If return items are received that do not have a tracking number, the items will not be accepted and returned back to you if the carrier allows for it. MissModi.com does not take responsibility for the cost, delivery, or arrival of the items back to you.  

QUALITY CONTROL

All Miss Modi products are inspected three times for quality control purposes by the vendor, by Miss Modi, and during final packaging to you.  To assure you that items were handled properly during fulfillment, Miss Modi digitally records the packaging and boxing of your products prior to drop off at our carriers.